We perform 2 full inspections (interior and exterior with photos)plus 2 more visual inspections (interior but without photos) annually – so 1 almost every quarter. Most companies say they inspect their homes, but that typically only occurs when the Tenant moves out of the home. Isn’t it too late by then?
Lack of inspections is one of the biggest complaints we hear when Clients hire us–they say the manager neglected to keep an eye on the property and the Tenant took advantage of that. Tenants will move in dogs and unapproved occupants if they know the manager is never going to inspect. We inspect within the first 100 days of occupancy and then approximately every 90 days thereafter. We want to know quickly how the Tenants are caring for your home.We hold them accountable and in most cases,we can keep the Tenants in “check” by simply letting them know we are monitoring things.
If we discover major issues, our staff (or attorney if necessary) will also immediately send out 7 Day Cure Letters; which requires that the Tenant take necessary measures to correct whatever violation has occurred. If they don’t, we will order such correction and send them the bill OR if the violation is serious enough, we will immediately initiate the eviction process. Again, because we explain to all our Tenants what our expectations are up front when they sign the lease, we rarely have this type of situation occur.
We also have a Maintenance Department, Inspection Department, and Repair Contractors all working for you. Our Maintenance Manager will work directly with our Contractors to ensure that optimal service is achieved. Our contractors are required to work hard, timely, and effectively protect your property’s integrity. While we cannot guarantee their service, we try to only hire contractors that do offer labor and product guarantees, thus avoiding double payments for work performed. Bottom line, we want to SAVE you money on repairs and increase your bottom line – this makes you happy which equals job stability for us!