Maintenance Requests
Thanks for submitting your maintenance requests in writing! Please complete the following areas, giving us a very detailed description of your maintenance request. We need to make sure we have the correct information to get your repairs taken care of as soon as possible. Please remember that we may have to contact the owner if the repairs are major, but if you haven’t heard from us or a repairman within 2 days, please feel free to give us a call. If this is a repair emergency after hours please see our main tenant page for instructions. Also, allowing us permission to use a key is the fastest way to get your repairs completed. If we have to schedule an appointment for the repairs to be done, please expect a longer wait. For non-emergency repair issues during business hours, please email or submit a Maintenance Request on the request maintenance page. For maintenance emergencies please visit the link below.
Water Leak Emergencies
Call Certified Plumbing (850-944-4190) for after-hours emergencies. This includes water leaking on the floor when you CANNOT turn the water off. If we determine that it was just a sink faucet leak, or that you could have turned off your water and waited until the next business day for the repair, you will be charged the difference in the after-hour and the business hour rates.
Sewer Emergencies
If you have sewer backup backing up into the home, call Certified Plumbing (850-944-4190). This is not to be confused with a clogged toilet. If it is a clogged toilet, turn off the valve at the toilet and purchase a plunger. Again, see the section above – if you want the after-hour repair, you will pay the overage for after-hour service.
Eletrical Emergencies
Call McLemore (850-438-1555) for actual emergencies that are a danger to life or property. Your fan going out or a bedroom light is not considered an emergency. Also, make sure you have reset all your GFI outlets and breaker box before calling. Again, see the section above – if you want the after-hour repair, you will pay the overage for after-hour service. Also, keep in mind, if the damage was caused by your neglect or abuse, you will be responsible for the entire repair cost.
A/C & Heating Emergencies
It’s only an emergency if the outside temps are below 40 or above 90. All other issues will be dealt with during business hours. If you desire after-hour service and the temps are within the range, you are welcome to call Economy Heating and Air at (850-944-9702), but you will pay the after-hour rate. Also, keep in mind that if you do have something repaired after hours, and if the owner has a warranty on the unit, you will be responsible for the entire bill.
Request Maintenance Form
Please fill out the form below and we will respond to your request in a timely manner.